hero faq sacramento ca


Frequently Asked Questions!

  • Do you need a permit for a Water Heater replacement?

    In the state of California, all Water Heater replacements require a Building Permit. The Building Permit protects the Consumer and holds the Contractor accountable for the proper and safe installation.

  • Is Flat Rate Pricing better than Hourly?

    Flat Rate gives every customer the same price no matter the skill of the technician or how long the repair/installation takes. Typical Hourly companies charge for the time it takes to drive from one customer to the other, the time on site, the time if they have to go to a supplier and if you have a less skilled technician it may take much longer to perform the repair.

  • Gas Tankless Water Heater vs Gas Tank Water Heater

    A Tank Water will last on average 8 – 10 years. The majority of the Water Heater manufacturers still use a steel tank that is glass lined leaving the welded seems exposed. This will rust out over time giving you rust colored water and ultimately causing the tank to fail. Most consumers are not shown how to drain and flush their Water Heater on an annual basis so sediment can build up on the bottom of the water heater. For every inch of sediment on the bottom it take 70% more energy to heat the water so even though your Water Heater may not be leaking it may be costing you more every month just to keep the tank hot. A typical Tank Water Heater has a simple gas control valve them comes on full (avg 35k – 55k BTU) when it senses cold water and runs at full force until the required temperature is reached. This is a very inefficient system. A Tankless Water Heater will last on average 25 years, the water passages are typically either copper or stainless steel, this along with only storing approx 1 gallon of water helps allow the longevity. Even though they may range from an average of 125K – 199K BTU, they have a variable gas control valve. When a faucet is turned on calling for hot water, the valve only opens up allowing enough gas through to heat the water that is passing through the unit. Once the faucet is turned off, the gas valve immediately shuts off. This is a much more efficient way to heat the water. When you compare the life of the heaters and the efficiency of the Tankless, you could saves thousands over the life cycle of the Tankless.